Privacy Policy for NVCasino

1. Policy Coverage

This Privacy Policy applies to all Platform users, including registered members, visitors, and promotional activity participants. Personal data collected through the Platform, mobile applications, or alternative channels (e.g., support communications) falls under this policy. Third-party websites or services linked from our Platform, which maintain their own privacy practices, are not covered by this policy.

2. Information Collection

To enhance and provide our Offerings, we gather the following information types:

2.1 User-Provided Information

• Registration Details:When establishing an account, we collect your name, birthdate, email address, telephone number, residential address, and username.
• Verification Materials: For regulatory compliance, we may request identification document copies (e.g., passport, driver's license), address verification (e.g., utility bill), or payment method details.
• Financial Information: Data related to deposits and withdrawals, such as bank account details, credit/debit card numbers (partially masked), or e-wallet information.
• Support Interactions: Records of your Member Support team communications via email, live chat, or telephone.
• Marketing Preferences:Your selections regarding promotional communications or participation in bonuses and incentives.

2.2 Automatically Collected Information

• Usage Statistics: Information about your Platform activity, including pages visited, games played, time spent, and clicks or interactions.
• Device Information: Data about your device, including IP address, browser type, operating system, device identifiers, and geolocation data (for eligibility verification and legal compliance).
• Cookies and Tracking Technologies: We employ cookies, web beacons, and similar tools to enhance your experience, analyze usage, and deliver personalized content. See Section 7 (Cookies) for details.

2.3 Third-Party Information

• Payment Providers: Transaction-related data may be received from banks, payment processors, or e-wallets to facilitate deposits and withdrawals.
• Regulatory Bodies: Information required for anti-money laundering (AML) or Know Your Customer (KYC) obligation compliance.
• Affiliates and Partners:Data regarding how you were referred to our Platform (e.g., via an affiliate link).

3. Information Usage

Your personal data serves the following purposes:

• Account Administration: To create, maintain, and secure your account, and to verify your identity and eligibility.
• Offering Delivery: To process deposits, withdrawals, and bets, and to provide access to games, promotions, and member support.
• Legal Adherence: To fulfill regulatory requirements, such as AML, KYC, and responsible gambling obligations, and to prevent fraud or illegal activities.
• Experience Customization: To tailor your experience by recommending games or offering relevant promotions based on your preferences and activity.
• Marketing Communications: To send promotional offers, newsletters, or updates about new features, provided you have consented to receive such communications.
• Analysis and Enhancement: To analyze usage patterns, monitor performance, and improve the functionality and security of the Offerings.
• Dispute Resolution: To investigate and resolve complaints, disputes, or technical issues.

4. Information Sharing

Under specific circumstances, we may share your personal data with these entities:

• Service Providers: Third-party vendors assisting with payment processing, hosting, analytics, member support, or marketing (e.g., cloud storage providers, email delivery services).
• Regulatory Authorities: Government agencies, gaming regulators (e.g., Malta Gaming Authority), or law enforcement to fulfill legal obligations or respond to lawful requests.
• Fraud Prevention Agencies: Organizations helping detect and prevent fraudulent activities or money laundering.
• Business Transfers:During a merger, acquisition, or asset sale, your data may transfer to the acquiring entity, subject to equivalent privacy protections.
• Affiliates and Partners:If referred through an affiliate, limited data (e.g., anonymized user ID) may be shared to track referrals or commissions.

We do not sell your personal data to third parties for marketing purposes without your explicit permission.

5. Processing Legal Basis

We process your personal data based on these legal grounds:

• Contractual Necessity: To fulfill our obligations under the Terms and Conditions (e.g., managing your account, processing transactions).
• Legal Obligation: To comply with applicable laws and regulations, such as AML, KYC, and responsible gambling requirements.
• Legitimate Interests: To improve our Offerings, prevent fraud, and deliver personalized content, provided these interests do not override your rights.
• Consent: For optional activities, such as receiving marketing communications or using certain cookies. You may withdraw consent anytime (see Section 9).

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. For example:

• Account data is maintained while your account remains active and for a minimum of five years after account closure, as required by gaming regulations.
• Transaction records are preserved for at least seven years to comply with financial and tax laws.
• Marketing preferences are retained until you opt out or your account becomes inactive.

When data is no longer needed, it is securely deleted or anonymized.

7. Cookies and Tracking Technologies

7.1 Cookie Types

We use cookies and similar technologies for:

• Essential Cookies:Enable core functionality, such as account login and transaction processing.
• Performance Cookies:Collect analytics on how users interact with the Platform to improve performance.
• Personalization Cookies: Customize your experience by remembering your language or game preferences.
• Marketing Cookies: Deliver targeted advertisements or track campaign effectiveness.

7.2 Cookie Management

You can manage cookie preferences through your browser settings or our Cookie Consent Tool (available on the Platform). Disabling certain cookies may limit some Offering features. For more details, see our Cookie Policy [link to fictional page].

8. Data Security

To protect your personal data, we implement industry-standard security measures, including:

• Sensitive information encryption (e.g., SSL/TLS for data transmission).
• Firewalls and intrusion detection systems to prevent unauthorized access.
• Regular security audits and vulnerability assessments.

Despite these measures, no system is completely secure. You are responsible for maintaining your account credential confidentiality and using secure devices to access the Platform.

9. Your Rights

Depending on your jurisdiction, regarding your personal data, you may have these rights:

• Access: Request a copy of personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure:Request data deletion, subject to legal retention requirements.
• Restriction:Limit how we process your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests, including marketing.
• Withdraw Consent: Opt out of optional data processing (e.g., marketing emails) anytime.

To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days, or sooner if legally required. Identity verification may be necessary before request processing.

10. International Data Transfers

As NVCasino operates globally, your personal data may be transferred to or stored in countries outside your jurisdiction, including Malta (our registration location) or regions where our service providers operate. We ensure such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses or adequacy decisions.

11. Third-Party Links

The Platform may contain links to third-party websites, such as payment processors or affiliate partners. We are not responsible for their privacy practices or content. We encourage reviewing their privacy policies before providing personal information.

12. Children's Privacy

The Offerings are intended for individuals aged 18 or older (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors. If we discover a minor has provided personal data, we will immediately delete it and close any associated accounts.

13. Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or industry standards. Updates will be posted on the Platform and, where required, communicated via email or account notifications. Continued use of the Offerings after such changes constitutes acceptance of the revised Privacy Policy.